Privacy Policy

Effective Date: July 20, 2026

At BlueBear Property Care, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, request an estimate or engage our services.

Information We Collect

We collect personal information that you voluntarily provide when contacting us, requesting an estimate or arranging a service. This may include:

Contact information: Your name, phone number and email address.
Service information: Your service address, details about the requested work and relevant property characteristics, such as size, surface types and condition.
Property photos: Photos you provide for estimate or service-planning purposes.
Communications: Messages and other communications relating to your estimate or service.

How We Use Your Information

We may use your information to:

Prepare, provide and follow up on estimates.
Schedule, plan and perform exterior cleaning services safely.
Communicate with you about appointments, service updates and customer inquiries.
Assess your property and determine the appropriate equipment, products and cleaning methods.
Prepare invoices and maintain necessary business, accounting and operational records.
Respond to complaints, insurance matters or legal claims.

Property Photos

Photos submitted with estimate requests or taken while providing services may be used to:

Evaluate the scope of the requested work.
Document property conditions before, during or after service.
Plan and perform the service safely.
Respond to questions, complaints or insurance matters.
Establish or defend legal claims where reasonably necessary.

We will not publicly display or share identifiable photos of your property for marketing or advertising purposes without your permission. Where practical, identifying details such as addresses and licence plates will be avoided or removed.

Third-Party Service Providers

We do not sell, rent or trade your personal information.

We use trusted third-party providers for services such as website hosting, form processing, email, cloud storage and accounting. These providers may process or store information as necessary to provide their services and are subject to their own privacy policies.

We may also disclose information when required or permitted by law.

Cookies and Analytics

Our website may use cookies and similar technologies for functionality, navigation, security and basic analytics. This may include information such as your IP address, browser type, device information and general website activity.

You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Data Retention and Safeguards

We retain personal information only as long as reasonably necessary to provide our services and meet legitimate business, accounting, insurance and legal requirements.

Job records and property photos may be retained where reasonably necessary to:

Document property conditions.
Provide or follow up on services.
Respond to complaints or insurance matters.
Meet accounting and record-keeping requirements.
Establish or defend legal claims.

Information that is no longer reasonably required will be securely deleted, destroyed or anonymized where practical.

We use reasonable physical, digital and administrative safeguards to protect personal information against loss, unauthorized access, disclosure or misuse. However, no electronic transmission or storage system can be guaranteed completely secure.

Your Rights

You may contact us to:

Ask whether we hold personal information about you.
Request access to your personal information.
Request corrections to inaccurate or incomplete information.
Withdraw consent for optional uses of your information.
Request deletion of information that is no longer reasonably required.
Ask questions or raise concerns about how your information is handled.

Some information may be retained where reasonably necessary for business, accounting, insurance, legal, safety or dispute-resolution purposes.

We may need to verify your identity and ask that a request be submitted in writing before providing access, making corrections or deleting information.

Changes to This Policy

We may update this Privacy Policy occasionally. The current version and effective date will be posted on this page.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

BlueBear Property Care
Phone: 902-565-5725
Email: info@bluebearpropertycare.ca